For a moment, I thought I’d finally lost it. Can’t complain, I suppose. A lifetime in journalism is bound to take its toll eventually. But not being able to remember my brother’s name? Or my eldest son’s? You’ll agree that is seriously worrying. I’m getting ahead of myself, though. I’d had an email from NS&I to tell me one of my savings investments was about to mature and I should click on the link for the details. So I did, and it did not recognise my password. No problem, I thought, I’ll follow the instructions to reset it. Half an hour later I conceded defeat and called the helpline. Yes, I know describing it as a ‘helpline’ should be an offence under the Trade Descriptions Act, but what else could I do? Does it really matter if a state-owned savings bank thinks it knows more about my family than I do, or some financial services company tells me to get an MOT for my ancient car? The young woman asked me for my account details and then wanted some ‘personal information’. This puzzled me. I’ve been saving with NS&I for decades and have no recollection of ever being asked for… Read full this story
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JOHN HUMPHRYS: Dawn of the data zombies (and, yes, they do terrify me) have 247 words, post on www.dailymail.co.uk at January 8, 2021. This is cached page on CuBird. If you want remove this page, please contact us.